Cancellation and Refund Policy

• Your quotation decides. Any refund, and any charge for cancelling or changing a booking, follows the cancellation terms in the written quotation you accepted. This website does not set a fixed percentage table.
• Third-party charges follow their own rules. Flights, train tickets, Gondola tickets, permits and entry or activity tickets are issued under the airline’s, railway’s, ticket-seller’s or authority’s own rules. Where they are non-refundable or carry their own cancellation charges, those apply to your booking.
• Events beyond our control. Weather, snow, landslides, road closures, government or security advisories and similar events (force majeure) can stop a day or a service. We will tell you, offer an alternative where there is one, and pass on any refund or credit that the affected suppliers actually give us.

The cancellation and amendment terms that apply to a trip should be given to you in writing with your quotation, before you confirm. If your quotation does not state them, ask us for them before you pay or confirm.

This page does not change terms already given to you in writing for a booking you have confirmed.

Contact us on +91 60058 51998 (call or WhatsApp) between 9 am–9 pm IST, or use the contact form. Please say whether you want to cancel the whole booking, cancel part of it, or change it.

To help us find your booking, include:

• Your name and the phone number you used with us.
• Your enquiry or booking reference (for example KTP-ENQ-nnnn) or your quotation number.
• Your travel dates and the services concerned.
• What you want changed, and the new dates or travellers, if any.

Please wait for our reply. A request is not approved or processed until we have looked at it, and we will tell you what applies to your booking.

Charges depend on the terms in your written quotation and on what the hotels, transport and other providers involved in your plan charge for the change. We assess your request against those terms and tell you the result. Some providers set their own conditions, for example for tickets or entry fees, and those follow the provider’s own rules.

Removing a traveller, a night or a service, or moving dates, is handled as a change to your booking and assessed in the same way. Many costs, such as a room or a vehicle, are shared by the group, so removing one traveller may not lower the price by an equal share. A change is not confirmed until we confirm it in writing.

If your quotation includes terms for late arrival or no-shows, those terms apply. If it does not, ask us before you confirm.

If a refund is due under the terms in your written quotation, we will tell you how it will be processed. Starting a refund is not the same as the money reaching your account, because banks and payment providers take their own time. Refunds for weather, closures, advisories, visa or permit decisions and similar events follow the principles above and your written quotation; this page does not promise a refund for them.